Operations Team and Quality Control

The 3GS Operations Team and Quality Control program guarantees every facility is inspected monthly. Our Quality Control inspector will schedule a time convenient for you to meet and review the facility together. 3GS has quality control forms and reports customized to best fit your needs; including ratings, comments, and action plans for all inspections. These are great record keeping documents for everyone to have on hand.

Meet Our Team!

Our Operations team is here to serve you throughout Texas. We have experienced personnel that work diligently to provide first class customer satisfaction. Our goal is to maintain your facilities to its highest standards without compromising quality of service. Looking forward to meeting you!

Training and Recruitment

At 3rd Generation Services, the highest expectations, standards, and safety for our customer are our top priority. Therefore, we conduct thorough background checks before assigning custodial staff to any facility. All potential staff are interviewed and screened to ensure customer satisfaction. We continue to recruit and interview staff throughout the month to prevent short staff at any account. We have staff on standby and ready to mobilize when you need them for any special projects or absenteeism.

Every 3GS staff member is trained by a supervisor and given the right tools to perform each service. Training is not complete until the member is up to 3GS standards. Our training program reviews customer specifications, techniques, and quality standards for the specified customer. A safety program that includes staff incentives is implemented at major accounts to promote safety in the workplace and boost staff morale. These programs help reduce staff turnover and increases productivity in your building.

We are fully insured and bonded!

Customer Support Call Center

3GS provides itself with open communication and adding a personal touch with every customer. Owner involvement and Operations personnel are actively involve for your convenience.

Every customer is assigned a care specialist who receives requests and concerns through our dedicated toll free number provided to you. Our call center provides the following:

• Instant availability for the customer to contact the contractor through live communication
• Opportunity for customers and employees to report any unusual activity at your facility
• Next day call back to assure customer satisfaction with the request or concern
• Daily, Weekly, and End-of-Month reports tracking all calls associated with your account
• Courtesy calls to your facility to review performance

3GS Call Center:

Toll Free: 866-922-6081

Email: callcenter@3rdgenerationservices.com

Monday through Friday
8:00 a.m. to 5:00 p.m.

Copyright 2016 3rd Generation Services, LLC. All Rights Reserved